Location
Terminal 1 is in the main airport complex off junction 4 of the M4 motorway. It is reached through the main airport approach tunnel and is the first departure/arrival building on the left and is clearly signposted.
Departure Area Services
Check In
Entering the terminal, the check-in desks are from left to right:
British Midland, Aer Lingus and Finnair.
If you are flying to Belfast security is still tight. Allow extra time for security checks. Flights to Israel also have additional security.
- Skycap porters are available for a flat fee of £7 including tip, free to people with special needs.
 | Luggage Trolleys: Free and plentiful, available on forecourt and occasionally in the Short Stay car parks. |
 | Toilets: With baby care, showers and disabled facilities near Domestic Departures gate, additional toilets near International Departures security area. |
 | Pay Phones: In various areas, some with fax facility. |
 | Currency: Two Bureaux de Change in retail shopping area, Travelex open 05:30 to 22:00, and ICE open 06:00 to 21:00. |
 | ATMs: None on Departures level, the nearest - on the ground floor near the International Arrivals Meeting Point - are currently unavailable during the refurbishment. |
 | Information Desk: None on Departures level. Nearest in the Arrivals area on the lower floor. |
 | Smoking Area: At the extreme left end of the building near the WH Smith outlet. |
 | Postal Services: Mail boxes in Departures area by the entry doors in the middle of the terminal. The nearest Post Office is in Terminal 2. |
 | Left Luggage: Awkwardly located on a mid floor between Arrivals and Departures. Access by stairs, lift/elevator or up-escalator. Open 06:00 - 23:00, all items £4 per day (or part day). |
 | Food and Drink: Meals, light refreshments and bars are situated on the mezzanine level above the shopping area. There is a self service restaurant and a burger bar on the Departures level near the Domestic gates. |
 | Shopping: There is a limited range of outlets on the Departures level. For a wider selection at better prices go Airside to the duty free oulets. |
Lost Property/Lost and Found
Open Monday - Friday 08.00-17.00; Saturday/Sunday 08.00-16.00
Tel: (+44) (0)208 745 7727/7730.
Special Needs
There are designated sections on the extreme right hand side of the check-in area for passengers with disabilities and for unaccompanied children.
Most services are signposted. Not Heathrow's strong point in such a busy terminal but they are improving.
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