Location
Terminal 4 is on the southern side of the airport off junction 14 of the M25 motorway. It is reached from the A30 - follow the signs.
Check-In
The upper level check-in area is massive and with 98 desks arranged in a long line finding the right one can take time. Overhead TV monitors at the entry doors identify airlines and their check-in desks. Low numbered check-ins start from the left.
- Concorde and First Class check-in at Desks 89-98.
- Skyfliers (unaccompanied children) and passengers with special needs, Desk 97.
 | Luggage Trolleys: Free, available on forecourt outside the terminal, and occasionally in the car park. |
 | Toilets: Three toilet areas. There is a baby change facility in the toilets between check-in desks 26/28, and disabled facilities near the Concorde/First Class check-in area. |
 | Pay Phones: Throughout the terminal, some with fax facilities. |
 | Currency: Three Bureaux de Change. Thomas Cook open 05:30 - 23:00 and Travelex open 05:30 - 22:00 in the middle of the building. There is an additional Travelex near the Post Office at the left of the building. |
 | ATMs: There is an Abbey Link ATM at the main Travelex Bureau de Change and a Barclays machines near the small Travelex beside Costa Coffee. They accept most international and domestic cards. |
 | Information Desk: The Departures information desk is Airside through security and passport control. There is also an info desk downstairs in Arrivals. |
 | Postal Services: Post Office, open 09:00 - 17:30 Mon-Sat; 09:00 - 13:00 Sun, at left hand end of floor next to Costa Coffee. An additional mail box and stamp machine is opposite check-in desk 38. There is a mail bin Airside just after you go through security. |
 | Left Luggage: None in the Departures area, nearest is downstairs on Arrivals level on extreme left hand side. Cost £2.50 per item for up to 6 hours, £3.00 per item for 6-12 hours, £3.50 per 24 hours. Open 05:30 - 23:00. |
 | Food and Drink: A self service restaurant for meals and snacks and a bar are located on the mezzanine floor between Departures and Arrivals. There is a café bar at the left end of the terminal and a coffee cart towards the right. |
 | Shopping: A small selection of outlets is available on the Departures level. A much wider choice at duty free prices available Airside after passport control. |
 | The Departures level is a "one floor" area with good wheelchair access throughout. Toilet facilities for disabled users are available towards the right of the floor near the Concorde/First Class check-in area. Access to the Arrivals and mezzanine catering levels is by lift/elevator. |
Special Needs
Enquiries at check-in Desk 87.
Photo Booths
There is a photo booth opposite check-in desk 61, and a video booth opposite check-in desk 28.
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