London Heathrow Airport Lost Property Information

Lost in the Airport

Heathrow Airport uses Smarte Carte to deal with items lost or found in the terminals. You can report lost items online here.

There is a Lost Property location in the Terminal 5 Arrivals area. It is open 09:00 - 16:00, Monday to Saturday.

Lost property retrieval costs between £5 and £25 depending on the article’s value.

Smarte Carte can be contacted by phone on 0844 824 3115 from the UK, +44 20 3761 1800 from other locations.

Lost on the Plane

For items left on an aircraft contact the airline.